Mile High Van Lines Reviews

When the items were finally delivered, we found that the furniture had been subcontracted out and was on a semi with a single guy delivering and setting up. Many of the items had been damaged during the move and a large mirror and rug were both lost in the process. I have never gotten any responses from Mile High Van Lines when I tried to reach out to them regarding damages. I picked MILE HIGH because they were a local Colorado company. This was one of the most disappointing experiences with way more frustrations than necessary. Lesson learned. Pay the money—save the headache/heartache/hassle.

The movers picked up our stuff on February 21st. We were expecting a week of no stuff with a newborn baby, a challenge in itself already. On March 3rd, I had not heard from MHVL to set up a drop off date, so I called the gentleman I had been communicating with to set up the move. He said he would get back to me. He returned my call a day or two later and said our stuff had left the 29th and we should be getting a call soon to organize the delivery. So I called again on March 8th to talk to a gentleman who let me know they had a driver for the move and our items had actually just left on Friday (March 5th). On March 11th, we are told our stuff will be delivered the next day around 1 pm, almost 2 weeks after we were told it would be delivered. While we do understand we did not pay for a guaranteed delivery date, we feel misled by the salesman’s “guarantee”.

On March 12th, the driver shows up at 4 pm with no additional movers. Instead of “door-to-door service” as our contract stated, the driver and I had to spend over 4 hours moving in the stuff. By the time we finished it was dark, my wife had been busy with our newborn, and we did not have time to do the full inventory. The driver had us sign the form stating we received our items and told us we should email the office about the damaged items (our chest of drawers and a few other smaller items). The next day when we finally had time to start unpacking, we found out our diaper pail, floor lamp, and step ladder were not delivered. We also received some other family’s box of stuffed animals (the box had an orange label and ours were pink labels). Frustrated with the damaged/missing/extra items, we contacted MHVL via email to discuss all of these issues and have received no response from them.

We are writing this review so people are aware of what they are getting into and to suggest you avoid this moving company (we had other companies give similar quotes without making “guarantees” they had no intention of trying to uphold). The positives: they were reasonably priced, the movers that picked up our stuff were all quite friendly, as was the driver who made the delivery. The negatives: they lied about the estimated delivery date, we received some damaged items, we are missing some items, we received extra items (which are still sitting in our garage until we figure out whether we can get them to the family they belong to if MHVL ever emails us back), and when we tried to contact them regarding these issues we received no response.

Original Review: The company came recommended by friends. I was disappointed. When booking the agent was friendly and personable. Pointed out differences between them and a moving company broker. I told them upfront I was VERY budget conscious. I was told, "Don't worry. We will work with you to keep it in your budget." I was warned about "other" companies underbidding and then the price being much higher on the day of the move, when it's too late to rebook or you need to move right then. Well, that's exactly what happened. The day of the move it suddenly was $1200 more! When I mentioned I was told they would work with me, NOTHING. Just told, "You're over the space. We have to charge you. But, we will hold your things 30 days." THEY DO NOT ACCEPT CREDIT CARD PAYMENTS for pickup and delivery only cash or cashier's checks.

Items were left behind that I had to try and pack in my personal vehicle. Making a crowded cross country move even more uncomfortable. At the time of loading, I was told numerous times, "I'm not taking advantage of you." This made me feel the exact opposite. Why would you feel you had to tell me that if in truth you weren't? However, they arrived quickly. Quicker than I did so, I guess this is a positive.

Just a warning to others, even with COVID, insist on an in person bid. Don't rely on just a moving checklist. Have them quote extra large boxes. (Supposedly, this was the reason for the increase.) I even shared with them other quotes so they could help me with comparing. Moving is very stressful. Especially, when you are by yourself. This added days of extra stress and anxiety trying to figure out how to come up with an additional $1200 during a pandemic and the Holidays. I have a storage unit I need moved this Summer, I told them upfront there could be a 2nd job. Well, there will not be for this company.

The move-IN was awful. It began a day before they were set to arrive, I started receiving texts reminding us we would need to pay the second half of the total once the movers arrived or they would refuse delivery. (Also worth noting: they ONLY accept cash or money orders-crazy inconvenient). Then suddenly I was getting texts saying we would actually owe MORE than the original total we were given. When I asked why, he simply told me to call a 1-800 number, so I did. The man I spoke to admitted that he had no idea why were being charged more than the original total: “All I can figure is it’s for extra packing material, sorry I don’t have any more info than that.” We we were essentially put into a position of having to fork over more money than originally agreed upon because these guys were holding our things hostage until we paid them.

Regarding the actual move-in, so much went wrong but I’ll highlight the most egregious: Soon after the move began, we had 6 random dudes show up here asking about a Craigslist post. It’s fine if they’re subcontractors, but these guys looked and acted like they literally just walked in off the street. No masks, no gloves. One of them was here for all of 10 minutes, unboxing and checking out all our stuff before he got in his truck and took off. Another guy cut himself and sprayed blood all over the walls of our hallway. They had no first aid kits or supplies so we had to dig through our boxes to find something for him. The “driver” and apparent foreman of this job pretended to only speak a handful of words of English, including “me just driver.” He definitely didn’t mention that he crashed into one of our trees and knocked an entire limb down.

Nothing was reassembled — we’re missing hardware on our daughter’s bed and missing ALL of it for our kitchen table. When the foreman was asked why nothing was put together, in his broken English he answered with “Not our job!” Only 2 guys actually asked where anything went — there’s random/wrong boxes in every room, all very clearly labeled. They left one of our large televisions just laying on our disassembled sectional couch, and another screen down on a wood and metal coffee table. Our antique radio console is laying on its side with a leg torn off and another hanging by a thread. A corner was totally broken off of a solid wood bookcase. Our antique chair is missing casters from the 2 back legs. Laser printer was in pieces and now not functional. Boxes clearly labeled "fragile" were clearly thrown around; everything was wrapped in bubble wrap and delicate collectors items still arrived broken.

3 or 4 boxes full expensive books and photo albums were absolutely drenched — so sopping wet they fell apart as one of the guys tried to bring it inside, all of the books in them destroyed, as if the boxes were just left in the rain for a few hours at some point during the move. One of our desks was completely broken in half — the only connecting support piece from one side of the L to the other was ripped off and snapped in the middle. Now unusable. The crew dropped trash EVERYWHERE, and when we asked about it, the driver/foreman laughs and said “you buy packing, you get trash.” (This guy laughed at absolutely everything, even when we were very obviously unamused; it made for some incredibly awkward and maddening encounters).

Every single other moving company we’ve hired in the past has not only been courteous enough to take boxes to the right rooms and re-assemble furniture, but clean up after themselves and take their trash with them when they left. We inevitably spent more than a month of weeknights and weekends reassembling our furniture, and actually moving boxes of our stuff to the right rooms before we could even begin to unpack. This was basically a half dozen parolees and drunks dump our damaged stuff and take off with 4k+ of our money, without even attempting to finish the job and worse, displayed absolutely zero empathy regarding all that went wrong.

For a $9k job, their idea of making it right is offering us $300 and a signed statement saying we can’t hold them any further liable. Just to be clear, that's about 3% of nine grand. (Oh, and if we want that $300 we have to supply receipts or proof of purchase of all of our damaged items, as if that's a reasonable request). We responded saying that wasn’t acceptable and now they’re ignoring us.

I also want to thank Sergey and his team for doing everything so fast and taking such good care of my goods. Tom and Justin in customer service were also super helpful and kept communicating with me all the way through making it easy for me at the delivery as well. Top notch service from these guys makes me wish I would of found out about Mile High Van Lines for my two first moves. Overall, great service. I will definitely be recommending this company to all my friends and family.

21. We have our Law Firm standing by waiting for me to advise them of the action taken by Mile High Van Lines and yourselves.